Privacy Policy
How we collect, use and protect your personal data under the DPDP Act.
Who we are
This Privacy Policy explains how Dr. (Col) Pranati Swain ("we", "us") collects, uses and protects your personal data when you use this website or contact us. Our practice operates from Sir Ganga Ram Hospital, Old Rajinder Nagar, New Delhi — 110060.
For the purposes of India's Digital Personal Data Protection Act, 2023, the Data Fiduciary responsible for the personal data collected through this website is Dr. (Col) Pranati Swain, Sir Ganga Ram Hospital, Old Rajinder Nagar, New Delhi — 110060, India.
What we collect
When you submit an appointment or contact form, we collect the details you provide — typically your name, phone number, email address, and a short description of your concern or condition. We do not ask for sensitive health information beyond what you choose to share to describe your enquiry.
Why we collect it (purpose)
We use your details only to respond to your enquiry, schedule and manage your consultation, and provide the care or information you request. We do not sell your data or use it for unrelated marketing without your consent.
Consent
By submitting a form and ticking the consent box, you agree to the processing of your details for the purpose described above. You may withdraw consent at any time by contacting us.
Data retention
We keep enquiry data only for as long as needed to respond to you and to meet any applicable medical or legal record-keeping obligations, after which it is securely deleted.
How we protect your data
Form submissions are transmitted over secure HTTPS. Access to enquiry data is restricted to authorised staff involved in responding to you.
Your rights
Under India's Digital Personal Data Protection (DPDP) Act, you may request access to, correction of, or deletion of your personal data, and you may withdraw consent. To exercise any of these rights, contact us at drpranatiswain@gmail.com.
Cookies and analytics
This website uses Google Tag Manager to load Google Analytics 4, which sets cookies in your browser to measure how the site is used — for example which pages are visited, how long a visit lasts, and which page an enquiry started from. This data is used in aggregate to improve the site. It is not used to identify you personally and is not combined with the details you submit through an enquiry form.
You can prevent these cookies at any time by blocking or deleting cookies in your browser settings, by using your browser's "Do Not Track" or private-browsing mode, or by installing the Google Analytics Opt-out Browser Add-on. Blocking them does not affect your ability to use the site or to contact us.
Cookies that are strictly necessary for the site to function — such as those that keep a form submission secure — cannot be switched off.
Grievance redressal
If you have a question or complaint about how your personal data has been handled, you may contact our Grievance Officer:
Grievance Officer: Dr. (Col) Pranati Swain
Designation: Data Fiduciary — Vascular & Endovascular Surgery Practice
Email: drpranatiswain@gmail.com
Address: Sir Ganga Ram Hospital, Old Rajinder Nagar, New Delhi — 110060, India
We will acknowledge your complaint within 7 working days of receiving it and aim to resolve it within 30 days. If you are not satisfied with the outcome, you may escalate the matter to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.
Contact
For any questions about this policy or your data, email drpranatiswain@gmail.com.